At Luxenetics, we take pride in providing premium salon apparel designed to combine luxury, innovation, and functionality. Your satisfaction is important to us, and we want you to feel confident in every purchase.
If you’re not completely satisfied with your order, we’re here to help.
1. Returns
We accept returns within 30 days of the delivery date, provided the following conditions are met:
- Items must be unused, unworn, unwashed, and in their original condition.
- Items must be free from hair, stains, odors, chemicals, and other signs of use.
- All original tags and packaging must be included.
- Proof of purchase or an order confirmation must be provided.
Luxenetics reserves the right to decline returns that do not meet these conditions.
2. Exchanges
We understand that you may wish to exchange your purchase for a different product.
Exchanges are accepted within 30 days of delivery, subject to product availability and the same eligibility requirements outlined above.
To request an exchange, please contact our customer support team before returning your item.
If the requested replacement is unavailable, we will assist you with an eligible return or alternative product selection.
Any price differences between exchanged products will be applied accordingly.
3. Damaged, Defective, or Incorrect Items
Every Luxenetics product is designed with attention to quality and detail.
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery so we can promptly address the issue.
Please include:
- Your order number
- A brief description of the issue
- Clear photographs showing the damage, defect, or incorrect item
If we confirm an error or defect, Luxenetics will provide an appropriate replacement or refund at no additional cost to you.
4. Return Shipping
Customers are responsible for return shipping costs unless the return is due to a defective product, shipping damage, or an error made by Luxenetics.
Original shipping charges are nonrefundable, except when the return results from an error on our part or as otherwise required by applicable law.
We recommend using a trackable shipping service, as Luxenetics is not responsible for return packages lost in transit.
Please contact us before shipping any return. Return instructions and the appropriate shipping address will be provided once your request has been reviewed.
5. Refunds
Once your returned item is received, our team will inspect it to ensure it meets our return requirements.
If approved:
- Refunds will be issued to the original payment method.
- Refunds will generally be processed within 5–10 business days after approval.
- Your financial institution may require additional time to post the refund.
If your return does not meet our eligibility requirements, we will contact you regarding the available options.
6. Nonreturnable Items
For hygiene and product-quality reasons, the following items are not eligible for return or exchange:
- Products that have been used, worn, or washed
- Products exposed to hair dyes, bleach, chemicals, or other salon treatments
- Products showing stains, odors, damage, or excessive handling
- Items returned without original packaging or required accessories
- Final-sale or clearance items clearly designated as nonreturnable at the time of purchase
These restrictions do not limit any rights customers may have under applicable law concerning defective or incorrectly supplied products.
7. Promotional Purchases
Items purchased during promotional events or with discount codes are eligible for returns and exchanges unless specifically identified as final sale.
Refunds will reflect the actual amount paid after applicable discounts.
For exchanges, promotional pricing may not apply to replacement products unless the original promotion remains active or Luxenetics determines otherwise.
8. How to Request a Return or Exchange
To initiate a return or exchange, please contact Luxenetics customer support at info@luxenetics.com.
Include your order number and the reason for your request.
Our team will review your request and provide further instructions.
9. Contact Us
If you have questions about your purchase, our products, or our Return & Exchange Policy, please contact us through the customer support section of our website.
We appreciate your business and thank you for choosing Luxenetics.
Luxenetics
Elevating the salon experience through luxury, innovation, and design.
